Tweakzen Terms & Conditions

By using the Tweakzen website and platform, you are deemed to have agreed to these terms and conditions. Please read this document carefully before registering. Tweakzen is an internationally licensed online gaming platform built specifically for users in Bangladesh. These terms constitute a legally binding agreement between you and Tweakzen.

We may update these terms and conditions from time to time. For significant changes, we will notify you by email or through a platform notification. We also recommend checking this page regularly.

01 General Information & Applicability

These terms and conditions apply to all services, games, promotions, and transactions on the Tweakzen platform. By creating an account on Tweakzen, you confirm that you have read and agreed to these terms.

Tweakzen's services are only available to residents of countries or regions where online gaming is legally permitted. It is your sole responsibility to comply with the laws of your own jurisdiction.

• Tweakzen is for adults only (18 years of age or older).
• Each user may only register one account.
• Tweakzen reserves the right to update its terms of service at any time.
• By accessing the platform, you are deemed to have accepted the latest terms and conditions.

02 Account Registration & Eligibility

To register on Tweakzen, you must provide accurate and complete information. Registering with false details may result in account termination and balance forfeiture.

Registration Requirements:

• You must be at least 18 years old — this is Tweakzen's most important requirement.
• A valid, verifiable mobile number.
• An active email address.
• Opening multiple accounts from the same device or IP address is prohibited.
• A national ID or passport may be required for identity verification.

You are solely responsible for the security of your account. Do not share your password with anyone. If you notice any unusual activity on your account, contact our support team immediately.

03 Deposit & Payment Methods

Deposits on Tweakzen can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 100. All transactions are secured with SSL encryption.

Deposit Rules:

• Only use payment accounts registered in your own name.
• Third-party deposits are not accepted.
• Deposits are typically credited instantly. If any issue arises, it will be resolved within 24 hours.
• Tweakzen does not charge any deposit fees, though your payment provider may apply their own charges.
• Tweakzen reserves the right to investigate any unusual deposit patterns detected on an account.

04 Withdrawal Policy & Process

To withdraw from Tweakzen, your account must be fully verified (KYC completed). The minimum withdrawal amount is BDT 500.

• Withdrawals can only be made to the same payment method used for the original deposit.
• Standard withdrawals are processed within 15 minutes to a maximum of 24 hours.
• Wagering requirements must be met before withdrawing any winnings earned from a bonus.
• Daily withdrawal limit is BDT 50,000; weekly limit is BDT 200,000.
• Tweakzen reserves the right to temporarily hold withdrawals for security verification purposes.

05 Bonus & Promotion Terms

Tweakzen offers a range of bonuses and promotions — welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus carries its own terms, which are detailed on the respective offer page.

General Bonus Terms:

• The welcome bonus is available once per new account only.
• To withdraw bonus funds, you must generally meet a wagering requirement of 20x to 35x.
• If you withdraw after claiming a bonus, the bonus and any winnings derived from it will be forfeited.
• Tweakzen reserves the right to modify or cancel any bonus offer at any time.
• If an attempt to claim bonuses through multiple accounts is detected, all associated accounts will be terminated.

Tweakzen's bonus system is fully transparent. No hidden terms — everything is stated clearly and upfront.

06 Gaming Policy & Fair Play

All game outcomes on the Tweakzen platform are determined by a Certified Random Number Generator (RNG), which is regularly tested and certified by internationally recognized third-party auditors.

• Game outcome manipulation on Tweakzen is completely impossible.
• The RTP (Return to Player) rate for each game is publicly disclosed.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If a session is disconnected due to network issues, the game will resume once the connection is restored.

07 Prohibited Activities

The following activities are strictly prohibited on the Tweakzen platform. Violations will result in account termination and balance forfeiture.

• Playing games using bots, automated software, or artificial intelligence.
• Operating multiple accounts or using another person's account.
• Using the platform for money laundering or any form of financial fraud.
• Attempting to exploit system vulnerabilities.
• Threatening, harassing, or abusing other players or staff.
• Coordinated gameplay intended to abuse the bonus system.

08 Responsible Gaming Policy

Tweakzen believes gaming should be fun, not stressful. That's why we provide responsible gaming tools for every user.

• Deposit Limits: Set limits on your daily, weekly, or monthly deposits.
• Session Limits: Decide in advance how long you will play.
• Loss Limit: The game will automatically stop once a set loss amount is reached.
• Temporary Break: Take a break from your account for anywhere between 24 hours and 30 days.
• Permanent Exclusion: You have the option to permanently close your account at any time.

If you feel that gaming is affecting your life, contact our support team immediately or visit our Responsible Play View the page.

09 Account Suspension & Closure Policy

Tweakzen reserves the right to suspend or permanently close accounts in the following circumstances:

• If evidence of a terms and conditions violation is found.
• If fraud or money laundering is suspected.
• If evidence is found of registration using false information.
• If the account has been inactive for an extended period (12 months).
• Upon court order or request from a regulatory authority.

Whether a balance is returned upon account closure depends on the circumstances. If the account is closed due to a terms violation, the balance may be forfeited.

10 Legal, Privacy & Dispute Resolution

Tweakzen operates under an international gaming license. These terms and conditions shall be interpreted in accordance with international gaming law.

Privacy:

Your personal information is handled under our Privacy Policy stored and used in accordance with our policy. We never sell your information to third parties.

Dispute Resolution:

• If a dispute arises, please contact our support team first.
• If your issue is not resolved through support, you may submit a request to our dispute resolution department.
• You may appeal to the licensing authority for a final decision.

Limitation of Liability:

Tweakzen's liability is limited for losses arising from technical errors, third-party issues, or circumstances beyond our control. That said, we are committed to providing the highest level of protection for all our users.